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G K

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Review of the Barclays, Current Account:

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Very bad customer service makes me leave Barclays

Customer for over 25 years and the one time I got scammed they let me down and wouldn't help. Very, very disappointed and I'll be closing my accounts with them at the end of March. Really poor customer service, they were very chaotic, not adding things to the complaint, loosing a signed for letter I'd sent with evidence and the last person I've dealt with was incredibly disinterested and dismissive and the one who closed the complaint. I suppose they want to get rid of old customers or something. Reviewed on: 28th February 2025

Review of the Zopa, Smart Saver:

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Very easy and very fast opening accounts as well as...

Very easy and very fast opening accounts as well as transferring money. The interest rates are good and are all clearly displayed in the app. All needed Documents are very easy to find in the app. Overall a great experience. Up till now I did not need to contact customer service, but bad customer service will make me find other service providers. So I'll keep my mind open and positive that Zoopa's customer service doesn't let customers down in their most vulnerable state. Reviewed on: 28th February 2025

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