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Elsa Macintyre

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Review of the Family Building Society, Savings:

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An easy transfer from old to new account.

This move was easy on the internet and also adding some more money by direct transfer from my bank account. The only disappointment was that the new interest rate had gone down quite a bit and I will get a lower interest rate than other people whose account matures in February (only a few days after mine). Can this be right? I believe it is wrong and hope you can increase the rate to that of people who renew their account in February. I feel that I missed out here. Reviewed on: 25th January 2019

Reply from Family Building Society Dear Mrs Macintyre, thank you for your feedback regarding your account. I am sorry that you are disappointed. Your custom continues to be important to us, so every effort was made to ensure that the options you were offered for your maturing bond remained competitive. However, your feedback is important and has been passed to the relevant departments so that we can review our service and communications in this regard moving forward. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 30th January 2019

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