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David Williams

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Review of the Family Building Society, Savings:

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I can't use online access

I am trying to re-register for online access (I had this before but the system has changed). Seemed to go fine - I got the two emails and did the next step (creating password and deciding on a memorable word), Then I got an email asking me to call support. I did. They had a look. Asked me to re-register. Before I got round to this... I received the security letter (so perhaps it is working) - this told me to log in and then... but no when I try to log in "Account Locked" and "call support". So then I tried to re-register and... it sends me a reminder of my login ID and that is all. A wee bit miffed. Reviewed on: 26th January 2019

Reply from Family Building Society Hi David, thanks for your review and feedback. So I can get this sorted out for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 29th January 2019

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