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Review of the Darlington Building Society, Mortgages:

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Best building society and bank ever.

Best building society and bank ever. They are responsive and helpful, plus good on the financial side. Reviewed on: 7th April 2025

Review of the Darlington Building Society, Mortgages:

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I needed Darlington Building Society's help at a ver...

I needed Darlington Building Society's help at a very sensitive time. I was going through a divorce which is incredibly stressful and navigating the mortgage process during such a difficult time can feel very overwhelming. My mortgage advisor, Ann, went above and beyond in every way possible. She was not only highly professional, but also showed empathy and understanding. Many mortgage providers say that they consider your circumstances on a case-by-case basis, but Ann truly did. She took the time to treat me as an individual and to take the time to understand my unique circumstances and offered guidance tailor specifically to my needs. She made herself available to me with a big time change (did I mention I live abroad - an extra complication) and with further complications (salary in a different currency, losing the salary and support of my spouse). She consistently followed up and helped keep everything on track. She did a wonderful job of explaining what the next steps were, this was very helpful at a time when the next steps felt so uncertain. If you're looking for someone who not only knows their stuff but also treats you with respect and kindness, Ann is the mortgage advisor you need. She made a daunting process feel smooth and manageable, and I am beyond grateful for her support during this difficult chapter in my life. Reviewed on: 24th March 2025

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