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Ruth

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Review of the Starling Bank, Business Account:

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Not Strong Enough All Round

The mobile phone app is very simple to use and slick. But.. I hadn't checked closely enough, I thought it was mobile phone and phone banking. The fact that I can't use it on any other portal feels a bit 'eggs in one basket' - mobile phones are often lost or stolen but there is no other way to access your account in this event. Customer service is a chatbot, which has been quite slow, email responses are even slower. Overall it isn't strong enough for my business needs as I couldn't even get it to integrate with Xero, despite following numerous sets of instructions. Plus, trying to switch away from them is proving to be a nightmare which is odd given how quick they were to get my business. It feels like the emperor's new clothes - some nice touches but there isn't that much substance behind the stuff. If you live and die for your mobile phone, this account will be heaven for you. If you don't, you may find it disappointing. Reviewed on: 13th February 2019

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