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Laura

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Review of the M&S Bank - Marks and Spencer, Current Account:

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TIME WASTERS

Twice in 6 weeks I have had a transaction denied, both transactions were to well known UK companies. Customer services are conducted in some far off country where English is not the first language. It took quite some time to navigate through the telephone system, making the correct choices before getting to talk to someone. I am told my transactions were denied for ‘security purposes’. I’ve never, ever had an issue when I used a Tesco card or an Adam Bank card. So, M&S, Hear it here, I do not have time for your faff, or your second rate, third world based customer services. I will be cancelling my account. Reviewed on: 25th February 2019

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