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J Swallow

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Review of the Provident Insurance, Car Insurance:

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Beware of providing your card details or trying to buy online

Despite the fact that I was told the original premium quoted was not correct and I said I would not go ahead with the policy they still took the money from my credit card not once - but twice. It has taken screen shots of my credit card bill, them replaying the telephone conversation and nearly 24 hours later for them to agree to refund the money. They "had a problem with their systems that day" is not acceptable as an excuse. I would not consider buying from them ever again. Reviewed on: 13th March 2019

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