This company is absolute disgrace the way it treats customers - I was owed money form October 2018 - yes 2018. I also had to wait 7 months for dishwasher to be repaired in 2016 so surprised this company is still in business !! Anyway despite many calls and emails and reactive insurance promises to pay this never happens, I have had no choose but to go to the “Sagic” the under writes and they got involved and nearly 2 months later they decided to pay as reactive are not covered under Financial services authority so be very aware using them as the financial ombudsman can’t get involved if your not happy with them. You have to go to Sagic for any response as reactive won’t do anything and not interested.
I received token emails from Ben Colliss who is incompetent to say the least, shame as the lads on the phones are extremely helpful when you call and try but feel the company is in financial difficulties as they don’t even pay suppliers see other reviews on here.who has also placed many shocking reviews. Don’t use them as they operate with shocking management and to wait nearly 6 months to be paid with no apology is a disgrace - I will leave a more detailed review on trust pilot. How ever they are very clever at having complaints removed from trustpilot so will see
Reviewed on: 26th March 2019
