Aristol A's community profile page

Write a review

Viewing profile for,

Aristol A

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Zuto, Car Finance:

View on product page

Absolutely Appalling Aftercare and Service

After arranging finance and purchasing a van and warranty through Zuto, the dealership sold the van without notice. I chose to cancel/postpone the purchase and asked Zuto to begin the unwind process. I was told it would take 3–5 days and that I’d be refunded for the warranty. Instead, I spent the next two months chasing them—calling repeatedly—only to be told the dealership hadn't returned the funds. Once that was resolved, I still wasn’t refunded for the warranty. More calls followed, only to be told it hadn’t been cancelled at all. To make matters worse, I then received an email claiming they couldn’t cancel the warranty because it had been over 14 days—even though I cancelled within 8. Only after berating customer service on a final call did someone finally take action and resolve it. This company has zero aftercare, held on to money owed to me for over two months, and their delay in cancelling the finance negatively impacted my credit score. Avoid at all costs—once they’ve made the sale, you’re on your own. Reviewed on: 1st June 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.