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Theresa T

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Review of the Great Western Credit Union, Loans:

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I applied for a loan and was refused.

I applied for a loan and was refused. I could not understand their logic and queried it. The response was unhelpful and I've now had to go elsewhere. It would have been helpful if better communication had taken place. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Theresa, Thanks for taking the time to leave feedback. We’re sorry to hear that you found the response to your loan query unhelpful. We assess every application carefully to make sure any lending is affordable and responsible, but we recognise that how we communicate those decisions matters too. Your review has been heard, and we’ll take this feedback on board. Thanks again for your honest feedback as it helps us to do better. Best wishes, Emily Response date: 24th June 2025

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