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Amanda H

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All reviews (3)

Review of the StepChange, Debt advice:

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Thank you

Overall, my experience with StepChange has been positive. I found the service helpful, supportive, and friendly during a very stressful time, and I am grateful for the support I received. However, there was one telephone conversation that left me feeling quite upset afterwards. During the call, the customer service adviser spoke in detail about her own personal circumstances, including having four children, working two jobs, and also receiving Universal Credit. While I understand she may have been trying to relate or reassure me, I personally found the conversation difficult because everyone’s circumstances are different, and it left me feeling quite low and uncomfortable after the call. I do appreciate the support StepChange provides overall, but I feel it is important that customers are able to discuss their financial situations without feeling compared to someone else’s personal circumstances, as people can already feel vulnerable when reaching out for help. Reviewed on: 7th May 2026

Review of the One Call Insurance, Car insurance broker:

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Excellent customer service, very knowledgeable and p...

Excellent customer service, very knowledgeable and professional. Friendly and understanding of anxiety. Very happy customer. Reviewed on: 6th October 2025

Review of the One Call Insurance, Car insurance broker:

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"Outstanding service and professionalism from the team.

"Outstanding service and professionalism from the team. After being involved in a car accident, I didn’t have to worry about a thing — the team handled everything efficiently and kept me informed throughout. Their support truly helped ease my anxiety during a stressful time." Reviewed on: 11th July 2025

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