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Review of the One Call Insurance, Business Vehicle Insurance Broker:

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I won a prize draw!!! What a joke.

I won a free years insurance with this company after insuring my work van with them. Very soon after I changed my van so called them up, they denied I'd won the draw but after telling them they'd refunded my money they checked up. Three hours later they called back to say "Congratulations you have won but we're not willing to cover you on your new van"! It's only a Mercedes Sprinter not a Rolls Royce. 40 years accident and claim free. They then said if I bought another van they would insure that for free using the prize. Why would I do that, of already swapped my van???? Anyway nearly a year on, after telling them I'd sold the old van, they send me my renewal for a policy I didn't know they'd not cancelled. You can't easily call them (One Call what a joke!) so I spent half an hour on chat getting nowhere except frustrated, mainly checking they were not going to debit my bank account for a policy I didn't want or need. Reviewed on: 17th July 2025

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