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Review of the Saga, Car insurance:

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STAY CLEAR OF SAGA.

STAY CLEAR OF SAGA. 14 months spent trying to sort out a straight forward shunt where van ran into my parked car with 3 family members on board.TP agreed he was responsible. 2 months later received policy invite. I Hit parked third party and 183% increase in premium. Complained twice adding photos. Sent complaints off for investigation. WHY? Photos were conclusive. 2 weeks later need to insure my car with anybody but Saga. Contact Saga to check if accident details had been updated. No. Asked agent to update description. No. But then suggests I take out another policy with .Saga. Left it to him. Insured with LivVic. To be on safe side, told agent of claim and not surprisingly 50% increase. Investigations by Saga a waste of time with senior exec reporting claim was an error (that somehow got worse during investigation and Saga stood by premium. Basically I had insured with another and she couldn't care a. toss. Contacted Ombudsman. Turned out to be as bad as Saga and extremely bias in that they could see Saga had done no wrong. Asked about Saga agent who wanted to sell me a policy. Said it was just a mock up. Showed them emails. No comment. In meantime Ombudsman agreed with Saga that there was no reason for them to recompense me for additional premium that was solely down to Saga failing to remove the false description from my policy. Who is the biggest criminal? My report is unbelievable, but genuine. Thank you for reading. Reviewed on: 18th July 2025

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