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Paul K

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Review of the GJW Direct, Marine Insurance:

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Customer service technology from the dark ages

It took forever to get through on the phone, when I finally did I got cut off, I then had to go through it all again. Finally someone to talk to about my renewal... "Oh we will have to call you back". I had the same experience when first insuring my other boat, it took weeks as the make and model wasn't on the website. Just all a bit Micky Mouse in this day and age of technology. Reviewed on: 19th July 2025

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