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Chris W

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Review of the Vanquis, Credit builder credit card:

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Potentially horrific end after years of good servic

When I frst joined Vanquis it was brilliant and helped me to rebuild my credit after years of struggle following a divorce and a scam. However, things really went downhill, when for some reason,about three years ago, I could no longer access my account, neither online nor on the mobile app. For some reson, still unknown to me, I could not log in, even after ringing up and seeking help from the Head Office. Appologies were made, by telephone and by via email, but the problem was never rectified. I had been a good customer over the years that I had been with Vanquis and had always paid my account on time and keeping within my credit limit. Fortunately, I had a zero balance when the problems occurred or I daresay that the problems would have been severe, in the extreme, through no fault of my own, as I would have been unable access my account to make payment. It is for this reason that I have given such a low score, I could not possibly reccomend a company that would potentially, through their inability to sort out their system, lead their customers into a very serious finacial situation that would cause a tremendous upset. Reviewed on: 19th July 2025

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