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Paul W

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Review of the Saga, Car insurance:

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Clear and concise communication

Whenever I have had occasion to call Saga, I get the feeling I am talking to an individual who I can clearly hear and more importantly understand what they are saying. Some might say that given their target demographic that would be a prerequisite but that is certainly not the case, try talking to some providers with household names including other insurance companies and you are talking to someone in a call centre with lots of background noise and dialect that then becomes very hard to understand without repeated requests of “I’m sorry, could you say that again please”. Reviewed on: 9th August 2025

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