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Julia W

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Review of the Saga, Home insurance:

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Premium price, poor service, especially for bereaved

Saga could not offer suitable cover for my late mother's house while was empty and awaiting sale. Given the age profiling of the company, I find this disappointing. Just when I needed assistance in looking after a loved one's estate, they let me down. The telephone contacts are lovely to talk to, but seem to act as a messenger between underwriters and the customer. Lots of being waiting for a response from another department. I can see that this is preferable to being transferred from one number to another, but it's rather disjointed. I'm guessing that Saga are a broker for several insurers. The reduced cover was advised mid-term, so I found cover elsewhere. I have had a renewal reminder several days after cancelling the policy, which means that I have to phone again to ensure that they are not going to try to take the premium.... Reviewed on: 19th September 2025

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