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Review of the Laka, Cycle insurance:

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Generally good but some points raised.

Things are generally ok here, I mean thankfully I have not had to claim which is when an insurance company really comes to the test. However, I do have three important points I’d like to raise, in hope that Laka can improve: 1. I’ve currently got five (5) fairly expensive bicycles insured with them and never have I heard them mention anything about a loyalty rate. 2. We get the statement just a day before the payment is due, on one occasion I didn’t even get a statement and payment bounced. 3. Communion when reaching out isn’t exactly timely, in fact, it took someone a week to get back when I was setting up my account and came across some questions which were mainly because I was unfamiliar with using such platform previously. People on the Laka side shouldn’t take other people’s experiences according to their own and that’s a big one when responding to customer’s queries. Reviewed on: 22nd September 2025

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