S 's community profile page - Smart Money People

Write a review

Viewing profile for,

S

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RAC, Breakdown cover:

View on product page

10 hour wait to be towed. A disgrace.

I have never had worse customer service. My car broke down at 7.30pm. After leaving me, a solo female traveller, alone for 5 hours, without access to a bathroom or sanitation, they then said they don’t have enough tow trucks and the earliest my car could be collected would be 5am. I had to leave my car key with the local petrol station, and make my own onward journey. My car only arrived at its designated destination two days later. When I found the RAC and asked where my car was during this time, they were unable to tell me. They said it was with a trusted provider and was either in Milton Keynes or Northampton. To this day, they still are unable to tell me where they stored my car. Their customer service team ignored my messages, and then said they would uphold the complaint but offer no compensation. I found the whole process insulting and if I could give them zero stars, I would. I would be embarrassed to work for this company. Reviewed on: 28th September 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.