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Carlo Bonetti

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Review of the esure, Car insurance:

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I've been with esure for about 7 months and seemingl...

I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1200 ecses despite the accident not being my fault I tried to explained I'm disabled and suffering from PTSD and on the day of the accident I didn't have any phone signal so the Esure app wouldn't work and I can't afford to pay the£1200 to their so called customer service department but every answer was have you got the registration number again explained my situation but just kept answering did I have the registration number? I was past from customer service to claims department and back 6 times over 45 minutes by this time I was getting really annoyed so asked to speak to a manager but told there's no one there asked for a manager to call me back but unbelievably told they don't do that!! The service was horrendous unhelpful rude and ignorant I couldn't believe what I was hearing then she just hung up? Called back explained everything again to Claims department and still just got I will get money back when settled by the other driver insurance!! I'm fully comprehensive and not at fault but beware if they can't get liability from other drivers insurance you've lost any hope of getting money back and they've got your car? So my car remains damaged completely unacceptable dreadful money grabbing company DON'T GO ANYWHERE NEAR ESURE THEY'VE EVEN BEEN INVESTIGATED BY THE BBC FOR UNBELIEVABLE AND HORRIBLE CUSTOMER SERVICE. WOULD GIVE THEM 0 IF I COULD Reviewed on: 9th October 2025

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