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Amelia A

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Review of the 1st Central, Car insurance:

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Useless customer service

Useless customer service. Have been trying to get MY money back that they owe me for almost 8 months and they are useless. Will transfer you to different people multiple times and hang up. When asking them to confirm phone calls through emails they say they are unable to do that. All in all, an absolute mess. Insurance is meant to make your life easier but that is not the case with this company. Reviewed on: 17th October 2025

Reply from 1st Central Hi Amelia, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 20th October 2025

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