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Mahmoud G

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Review of the Hastings Direct, Car insurance:

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!!!AVOID!!!

I am writing this review to detail a significantly negative experience with Hastings Direct concerning a telematics (black box/tag) policy that resulted in the unilateral cancellation of my insurance and excessive charges. Prospective customers, particularly those considering a telematics product, should be vehemently aware of these issues. The core of the issue was a monumental failure in service delivery. The policy required a telematics tag to be sent and connected within 10 working days of the policy start date, as stipulated on their website. The tag was never delivered. Despite this clear service failure on their part, the company unilaterally cancelled the policy after only 14 days of use. When I contacted them, I was met with uncooperative and contradictory customer service. They refused to reinstate the policy and attempted to shift the blame, stating I should have checked an email notification regarding the non-receipt of the tag—an email which I can confirm was never sent. The customer service agents offered excuses rather than solutions, effectively punishing the customer for the company's own breach of contract. The policy cancellation led to the most concerning issue: an excessive and unfair cancellation charge. For only 14 days of cover, the charged amount was grossly disproportionate to a reasonable daily pro-rata rate. The company refused to cooperate on adjusting this charge or offering any fair resolution. I urge potential customers to exercise extreme caution with Hastings Direct, especially regarding their telematics policies. The combination of service failure, unilateral policy cancellation, misleading communication, and uncooperative handling of excessive charges demonstrates a deeply flawed customer experience. I highly recommend seeking insurance elsewhere to avoid similar future complications Reviewed on: 22nd October 2025

Mahmoud G

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