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Stephenofcamberley

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Review of the John Lewis, Partnership Card:

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REALLY SHOULD BE BETTER SERVICE AND COMMUNICATION

They have just changed their bank account details, however the informing letter is written in the smallest font with no hint about how important the message is..no bold, no big lettering , no red ink.. pathetic way of communicating something so important...signed off by "Emma Wilson, Director (no less) of Customer Contact Centres. On page 2 she tells us the sort code to use , she omits to say payee should be NewDay Ltd, not NewDay Bank. Phoned First Direct about this and they said New Day or J Lewis have not yet provided updated info so is not on their list of credit card payees yet. Eventually worked it out and tested with a £1 payment. Really don't like the way they treat customers and how they communicate. Reviewed on: 23rd October 2025

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