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Jaymie Meeley

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Review of the Hastings Direct, Car insurance:

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We had an absolutely dreadful experience with Hastin...

We had an absolutely dreadful experience with Hastings Direct. A claim was deemed our fault without anyone from Hastings ever viewing images of our vehicle — which, by the way, had no damage at all. The other vehicle had significant damage, which made the whole thing scream “crash-for-cash”, yet Hastings didn’t even bother to investigate properly. We received no calls, no letters, and no emails from them throughout the process. We had to chase them every single week for months just to get basic updates. Eventually, we were told to submit photos of our undamaged car ourselves — only for Hastings to say their “IT system” had to verify the attachments as safe before the case handler (who we’ve never spoken to) could even view them. To make matters worse, we only found out the claim had been made and closed when my partner went to renew their car insurance! Hastings had made a decision, closed the case, and never once contacted us. When we challenged this, they admitted they couldn’t determine who was at fault — yet they still left the claim as our fault, even though they never viewed the evidence. We raised a formal complaint, but (surprise, surprise) no one ever called us back. They eventually closed the complaint, acknowledged that there had been failings, but refused to correct the record. They still haven’t viewed the images we sent and refused to tell us what the so-called “technician’s report” said — and they also refused to put anything in writing. In short: terrible communication, poor investigation, and zero accountability. They’ll happily mark a claim against you without doing their job. Avoid Hastings Direct completely. Reviewed on: 24th October 2025

Jaymie Meeley

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