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L H

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Review of the 1st Central, Car insurance:

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AVOID AT ALL COST! SCAM!!

AVOID AT ALL COST!! SCAM!!! They attract you in with a low insurance quote, then wait until JUST after the cooling off period has ended to say you have to phone their "Policy Analysis Team", at which point they aggressively assert a change needs to be made to your policy (even if that's a complete lie) and therefore the price will be much higher. In my case, they claimed it was because my job description was wrong, which is complete and utter nonsense. Despite stating as much on the phone to them and making it quite clear I don't accept any change to the policy, a few days later I get an automated email saying my bank card will be charged more money. I did not authorise this and I'm fairly sure this is in fact fraudulent. This company operates a scam, has no intention of ever honouring their original quote, and will be reported to the financial ombudsman. If you're a customer with this company then you'd better pray you never need to make a claim, because I have a feeling they'd never accept it! Looking at other negative reviews, it seems I'm not alone in this experience, which is putting it mildly. Reviewed on: 6th November 2025

Reply from 1st Central Hi L H, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 7th November 2025

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