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Review of the Marshmallow, Car insurance:

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This has been one of the worst insurance experiences...

This has been one of the worst insurance experiences I’ve ever had. My car has been sitting in SB Recovery’s storage for 6 DAYS (since the 14th) and Marshmallow has done absolutely nothing to move the claim forward. No updates. No communication. No action. Just complete silence while my costs are increasing every single day. I have chased multiple times and still received no clear response about what is happening. Meanwhile, I’m left with mounting storage fees, no progress on inspection or repair, and no support from the insurer I’m paying for protection. How can a car be stuck in storage for nearly a week with zero movement from Marshmallow? This is not just poor service — it’s unacceptable. I want answers immediately: Why has nothing been done for 6 days? Who is responsible for the delays? Who will pay the storage costs caused entirely by Marshmallow’s lack of action? When will my car actually be assessed, repaired, or released? This experience has been extremely stressful and frustrating. Based on this, I would strongly advise others to think twice before choosing Marshmallow. Reviewed on: 19th November 2025

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