Laura Jones's community profile page

Write a review

Viewing profile for,

Laura Jones

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Ikano Bank, Personal Loan:

View on product page

SCAMMERS, STAY AWAY

I applied for a personal loan, was accepted and told the money would be in my account within 2 hours. I was on holiday at the time so I stupidly didn't check my bank and continued spending the money I thought I had. When I got home and checked my bank, I realised I hadn't received the loan and was broke. I contacted Ikano, and was told after further checks they withdrew the loan. They did not contact me to let me know this, so I'd been assuming I had the money all along and spending money I didn't have. Fast forward to a month later (today), I received a text from my regular bank saying I'm overdrawn by £230 and have been charged an unplanned overdraft fee. I immediately checked online banking and found that Ikano had charged my first payment (£400) FOR A LOAN I NEVER RECEIVED BECAUSE THEY WITHDREW IT WITHOUT TELLING ME. I called Ikano and when they finally answered, they told me to call my bank and work it out with them. Outrageously rubbish service DO NOT USE THIS COMPANY Reviewed on: 3rd January 2017

Reply from Ikano Bank I’m sorry you didn’t have a great experience with Ikano Bank and for any distress this has caused you. If we got it wrong, then we’d welcome the opportunity to put it right. Please would you contact our Customer Service team on 0371 781 3080. Thank you. Simon Ripton Head of Consumer Banking, Ikano Bank UK Response date: 10th January 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.