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Jessica

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Review of the Tembo Money, Mortgage Broker:

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My honest review

I wanted to give an honest review of the service I received from Tembo. I had the pleasure of working with both Glen and Callum, who were both very pleasant and professional to deal with. However, there were some issues at the start of the process. As I was purchasing a shared ownership property, the initial lender considered did not accept a share below 25%, which was not identified early on. This led to delays, and when we subsequently moved to a different lender, the process felt rushed. As a result, I ended up with a significantly higher interest rate than my original offer. I also spent a considerable amount of time chasing updates from the first lender, only to discover after contacting them directly that they had declined my application days earlier. This had not been communicated to me by Tembo, which caused unnecessary concern and anxiety. When exploring the second lender, I wanted to consider whether there might be better options available. I was advised that this would take some time, as my case had already required additional attention and other work had been neglected. While I completely understood the reasoning, this was still disappointing, particularly as the situation could likely have been avoided with more thorough initial checks. Ultimately, I decided to proceed with the higher-rate lender because the developer had set a completion deadline, and I did not want to risk further delays. At this stage, my case was passed to Callum, who was extremely helpful and responsive. The only minor issue was that I was initially sent the wrong lender declaration to sign, which caused a small delay. Overall, both Glen and Callum were great to work with. They were always quick to respond to emails and returned calls promptly. Most importantly, I did receive my mortgage offer in the end, for which I am very pleased. Reviewed on: 20th January 2026

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