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Review of the Zopa, Personal loan:

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No empathy for a tiny mistake and no customer care team

Every month, I put money in an easy access pot to keep it aside to pay bills, it's peanuts to ZOPA but a lot to me. However, this month I accidentally clicked too quickly and transferred it to a 31 fixed savings pot. I spoke to several people trying to explain this, and that they could see it was an accident if they just looked at my monthly history. But no-one had an ounce of empathy, even when I complained and escalated it. this £800 is nothing to Zopa, but it means that I can't pay me rent or bills this month and now I'm desperate. I tried to explain this to Zopa, but their policies mean that whoever I spoke to act like robots following their silly policies and don't treat customers with empathy or respect over what was a silly mistake. Thanks for ruining my life Zopa! I hope your lack of customer care and empathy proves to be your long term downfall! Reviewed on: 29th January 2026

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