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Ia Gigi

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Review of the 247 Home Rescue, Home Emergency Plan:

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Avoid fraudsters.

Very bad service. I called for an emergency boiler repair and paid the excess on top of my insurance. I called an urgent repair on Sunday at 4am but I have not heard from them till Monday. When the appointment was arranged yet the engineer refused to attend the property because there was no parking This is an old terraced house in the UK—most do not have private parking. Has anyone ever heard of this? Completely unacceptable. On the second scheduled appointment, I was informed that the engineer attended the property but left without knocking, waiting, or making any attempt to contact me. The engineer then refused to return, despite the appointment being pre-arranged and confirmed. When I contacted your company to request a refund of the excess amount I had paid, I was told that this amount would be deducted on the basis that the engineer had attended. I strongly dispute this claim, as no service was provided and no attempt was made to gain access to the property. I believe this behaviour is misleading and unacceptable, and it raises serious concerns about the integrity of your service Also their service is 24/7 its a lie Please do not take insurance within them you going to put yourself in a very stressful situation when its needed it. Also check their policy. I end up using different company and paid alot to get this boiler sort it. Please avoid if you can. Also they do not respond to emails or complains. Reviewed on: 2nd February 2026

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