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Review of the Autonet Insurance, Van Insurance:

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Absolutely dreadful - now trying to take money not owed them

I have told them now THREE times (on their OWN site) that I do NOT want to renew with them. Each time "Donna" acknowledges the post - and then seems to do absolutely nothing. Another email telling me to renew and another SMS message telling me they have been unable to take money. They email you with a "donotreply" email address and message you from an SMS service you cannot reply to - and fail to act on any other form of communication. Have ended up now going to the ombusdman. Utterly dreadful shower. Another years No Claims (9 years) and it is rewarded by another hike in premiums that other companies on the compare websites seem able to avoid. Avoid this company - they TOTALLY ignore instructions NOT to renew - and do their best to take money regardless. Untrustworthy. Reviewed on: 24th April 2019

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