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leslie rowett

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Review of the 1st Central, Car insurance:

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Charged twice for same car insurance

Due to a mix up I was charged twice for my car insurance. I contacted the company and they agreed and said the would reimburse me the overcharge. Despite several protracted phone calls and an email to customer services I still am waiting for a cheque. Not very happy. Reviewed on: 4th March 2026

Reply from 1st Central Hi Thank you for your feedback and we’re sorry to hear that, on this occasion, your experience with us hasn’t been as positive as we’d hoped it would be. A refund can usually take up to 10 working days. Once a cheque has been issued it will arrive with your shortly. Emily Response date: 5th March 2026

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