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Review of the Tesco Bank, Car insurance:

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Tesco car insurance (3590928N)

3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor communication and zero accountability. I’ve had to chase things repeatedly and every time I speak to someone I get a different answer. The way this has been handled by people involved in my claim, including Nico Signorelli, has been extremely disappointing. Instead of properly investigating and resolving the issue, it feels like they are more interested in avoiding responsibility and dragging the process out. For a company as big as Tesco you would expect a professional and fair claims process, especially when customers are paying their premiums expecting support when something goes wrong. Instead the experience has been stressful, frustrating and completely unacceptable. I would strongly advise people to think carefully before taking insurance with Tesco if this is the level of service they provide when you actually need them. Reviewed on: 9th March 2026

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