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Review of the HSBC, Fixed Rate Mortgage:

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Poor Customer Service - Outrageous criteria

I went to an independent mortgage advisor as my fixed rate had expired with my current lender (not HSBC). HSBC were offering great rates and as what we thought were a reputable company we went with them. 3 months later after numerous calls from my mortgage advisor, HSBC were still no further down the line to offer us a mortgage. In this time we were paying £130pm extra on current mortgage! HSBC have no concept of customer service and their criteria for even a low mortgage value is ridiculous even when we could afford the payments twice over. In the end we pulled out of the application. We are just grateful we were dependent on the mortgage for the purchase of a house as we would have lost it due to their incompetencies. I do not recommend HSBC whatsoever! Reviewed on: 27th January 2017

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