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Loz

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Review of the Lendable, Personal loan:

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Didnt carry out full checks and dont help when strug...

Didnt carry out full checks and dont help when struggling Reviewed on: 7th April 2026

Reply from Lendable Dear Loz, Thank you for sharing your feedback with us. We are genuinely sorry to hear that you feel let down by our service and that you are experiencing a difficult time. At Lendable, we take our responsibilities as a lender seriously. When reviewing applications or managing existing accounts, we conduct a range of checks—including affordability and creditworthiness—to ensure we are lending responsibly and in line with regulatory requirements. Our goal is to support our customers’ financial well-being, which includes providing assistance to those who may be facing financial difficulties. Please note that for security and privacy reasons, we cannot discuss or disclose specific details regarding your account or application on this public forum. We would like to look into your situation more closely to see how we can help. Please reach out to our dedicated support team directly at [email protected]. Our team is trained to assist customers who are struggling and will be happy to discuss your options with you privately. Best regards, The Lendable Team Response date: 13th April 2026

Review of the Lendable, Personal loan:

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Customers service down the toilet

When an unexpected circumstances happens they dont offer to help and support you. It is tough luck and I wish I knew this before taking a loan out. When somebody is struggling with mental health being bulled in work so had to take a £5000 pay cut being very transparent and asking for a little support you would not evaluate the situation you just expect somebody to struggle everywhere else just to pay you or you advise somebody to default and seek advise from another company when all a person is asking is for a deduction of £50 from the agreed arrangement but again nobody has a heart and computer says no. Reviewed on: 17th March 2026

Reply from Lendable Dear Loz, Thank you for being so open about your current situation. We are truly sorry to hear about the difficult circumstances you are facing at work and the impact this has had on your mental health and financial well-being. Please know that we take matters involving customer vulnerability and mental health very seriously. At Lendable, we aim to support customers who experience a change in circumstances. Our general policy is to review such cases individually to identify appropriate support options, which can include temporary payment plans or breathing space. These assessments must consider several regulatory factors to ensure any adjustment is sustainable for the customer in the long term. Occasionally, if a sustainable internal agreement cannot be reached, we may signpost customers to independent debt advice charities to ensure they receive comprehensive financial protection. However, for security and privacy reasons, we cannot discuss the specifics of your account, your health disclosures, or any previous payment proposals on this public forum. We genuinely want to support you through this tough time. We would like to have a specialist member of our team review your case with the care and attention it deserves. Please contact us directly at [email protected] so we can discuss your situation privately and look for a way forward together. Best regards, The Lendable Team Response date: 13th April 2026

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