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Zoe

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Review of the Plata, Personal loans:

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I recently took out a plata loan and have regretted it.

I recently took out a plata loan and have regretted it. I recently lost my father and explained this to plata they were not very empathetic. When payment was 1 day late I was called very early in the morning the day after the payment was due where I was told I needed to make immediate payment. They call profusely and leave many messages which is very stressful especially considering it is only the day after a due payment. Reviewed on: 17th March 2026

Reply from Plata Hi Zoe, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent loss. Our intention is never to cause additional worry. We do get in touch when a payment has been missed, but this contact is always supportive, focused on understanding your situation and helping you find the right solution. We’re sorry if this was not your experience on this occasion. We’d really appreciate the opportunity to review what happened and offer any help or adjustments that may better suit your situation. If you’re comfortable, please reach out to our team so we can support you in the most appropriate way. You can reach us via any of the methods on our contact page: https://www.plata.com/s/contact-us Thank you again for your feedback. Kind regards, Plata. Response date: 30th March 2026

Review of the Lendable, Personal loan:

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bereavement and ill health...

I have suffered from bereavement and the ill health of myself and my children and every time I have spoken to someone at lendable they have been empathetic and kind around my situation and helpful in coming up with a plan to improve my financial health. I also am neurodivergent and find staff very clear and considerate In their approach when talking with me. Reviewed on: 17th March 2026

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