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Tracy Q

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Review of the Mettle by NatWest, Business banking:

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Email-only support was surprisingly Good!

When my debit card was cloned, Mettle sorted it incredibly quickly and had a new one with me in no time. I was worried that having to handle everything by email (with no phone option) would drag things out, but I was genuinely impressed by how smooth and efficient the whole process was. Really pleased with their response. Reviewed on: 19th March 2026

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