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Mel

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Review of the Santander, Everyday Current Account:

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Avoid at all cost.

Avoid at all cost. Awful customer service! Removed my overdraft without notice or explanation (only after taking out a credit card with them-was not told it was one or the other as would have gone else where). Started recieving "managing debt" or "we're here to help" emails after using the credit card- despite never missing a payment with them or anyone else. excellent credit rating (that Santander has now severely impacted)and the "debt" being the use of their new interest free credit card). Raised this as a complaint 2 months ago was advised a manager would call me back, but still no response. Went into branch to raise it again and additional issues-they are now slowing down or witholding payments to other companies(payments that previously always cleared instantly are now taking over a week and not even showing as pending, direct debits are now leaving my account late despite having more than enough funds), this time was not given a chance to speak, was then handed a print out of a letter i should have received 2 months ago stating the complaint had been discussed/we couldnt come to an agreement(never happened). Tried to raise that as an issue in itself along with the rude member of staff I have just spoken to-was again refused the ability to speak to a manager and instead referred to the fraud department despite it having nothing to do with fraud other than on the part of Santander who are fraudulently with holding my money from any company I try to make a payment to. Long term customer but sadly the customer service is still getting progressively worse rather than better. Colleagues will cover for each other rather than trying to help customers Reviewed on: 2nd April 2026

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