Janet Lilley's community profile page

Write a review

Go to business site

Viewing profile for,

Janet Lilley

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RAC, Breakdown cover:

View on product page

1st April 2026 .can’t rate them LOW enough!!

1st April 2026 . Had a tyre blow out on A226 . Reported to RAC at 16:30 . Told them that myself and husband were disabled pensioners and I was insulin dependent diabetic and we had our 6 yr old severely autistic grandson with us. Was told that it would be priority and someone would be with us by 18:30. That changed to 20:15 then to 22:30 after several calls we were very distressed . My daughter had to travel 100mile return journey to collect my grandson who by that time was extremely upset. We were told that someone would definitely be with us by 23:00 . No show, another update eta 0:30 am to 04:00 am 2nd April. My daughter had to take me to local A&E as my glucose had dropped dangerously low .Left husband with car as our insurance would have been invalid. After several escalations and empty promises The RAC eventually recovered my husband and vehicle at 15:15 today 2nd April . 23 hours. Later by side of road. They offered no explanation of how they could explain leaving 3 vulnerable people including a vulnerable child exposed on a high speed road for 23hours! I am recovering now from bad hypoglycaemia and my poor grandson is still stimming and extremely traumatised by this experience. My husband is exhausted and also lost a days wages work today and is also a recovering heart surgery patient. The RAC were told this repeatedly yet still abandoned us for 23 hour! How can anyone possibly recommend them. Can’t rate them low enough!! Reviewed on: 2nd April 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.