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Sherene

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Review of the 1st Central, Car insurance:

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Do not use this provider for your car insurance

I’ve had a very poor experience with this insurer. They failed to respond to three or four of my emails, and despite requesting a call from management, I’ve heard nothing back. After updating my address and paying the increase in the premium and the remaining 3 months in full, I was asked to make an additional payment even though my policy had already been fully paid. They later admitted that the direct debit would have updated on my account and I shouldn't have paid this... but haven't helped at all with issuing me my money back for the over payment (Colleagues error on the phone). Ive chased numerous times, and they have stopped responding altogether. The lack of communication and accountability is extremely frustrating. I would not recommend this company based on my experience. I am now going through Finance Ombudsman Reviewed on: 10th April 2026

Reply from 1st Central Hi 1st Central is committed to providing you with the best possible service, however, we realise there may be times when we do not meet your expectations. If you'd like to talk to us about a general query, you can call us on 0333 043 2085. Alternatively, our Complaints team are available: Mon - Fri: 9am to 5pm Saturday: CLOSED Sunday: CLOSED Bank Holidays: CLOSED They can be reached directly 0333 043 2077 Or via email on [email protected] Emily Response date: 13th April 2026

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