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Karen Cox

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Review of the Halifax, Reward current account:

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Appalling Customer Service

I opened the Halifax Reward Account with the promise that wold receive £100 reward to "qualify" you need to pay in a certain amount and use their switching service and have at least two direct debts . I pay in £1850pcm . tick . I applied to use the switch service , tick , I have more that 2 DD tick ,. HOWEVER , their switching service cocked up and I had to make the switch myself for my direct debits . NOW they are using their error as an excuse not to pay the opening £100 reward . Pointless having the discussion with CUSTOMER SERVICE , they say the computer says no !!! No common sense , happy to lose customers . GUESS WHAT... this customer is off . Reviewed on: 1st March 2017

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