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Kassam M

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Review of the Admiral, Car insurance:

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Very disappointed with the overall experience I had...

Very disappointed with the overall experience I had with Admiral regarding my motor claim. I was a long-term customer and also paid extra for legal cover, expecting professional support and proper representation. Instead, I experienced repeated delays, poor communication, lack of updates, and had to continuously chase for information myself. One of the most frustrating parts was that delays in progressing the claim and recovery process resulted in evidence becoming harder to obtain over time, while the claim continued being recorded as fault and impacting my insurance pricing. What concerned me most was being advised during a call to consider a 50/50 outcome despite consistently maintaining that I was not at fault and after providing supporting evidence. That did not feel like the level of support I expected from a company I had trusted for years. Admiral eventually upheld parts of my complaint themselves, acknowledging delays and communication failures, and restored my no claims bonus. However, after all the stress, time, increased insurance costs, and frustration caused throughout the process, the compensation offered felt very poor considering the amount paid over the years in premiums and additional cover. The claim is still ongoing through solicitors, but overall this experience has seriously damaged my confidence in the company and unfortunately I would not feel comfortable recommending Admiral to friends or family based on how this situation was handled. Reviewed on: 13th May 2026

Review of the PayPal, PayPal Credit:

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Love it been using for years, always will recommend

Love it been using for years, always will recommend Reviewed on: 16th April 2026

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