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Mark Bentley

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Review of the Purely Pets, Pet Insurance:

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Empathetic Customer Service

My dog Freddie has arthritis, Purely Pets accepted a claim for his stem cell therapy and supporting treatments without quibble. Freddie is 12 and inevitably his monthly premium increased. When I spoke to a Purely Pet rep explaining the new premium was more than I could afford they suggested a different package that reduced my premium & excess, still gave me enough cover and didn't exclude his existing conditions. I was very impressed with the empathy the rep showed. Reviewed on: 10th July 2019

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