Smart Money People Logo
User profile avatar

Viewing profile for,

Unsatisfied

1

Total reviews written

0

Helpful marks given to their reviews

3

Times reviews seen

All reviews (1)
Review of the Alphera Financial Services, Alphera Hire Purchase:
View on product page

very slow, do not refinance

3
I was with Alphera for HP for 4.5 years without a problem until I decided to sell my car and buy a new one. They were quick to quote on the outstanding balance and the refinance for the new car. However, after I paid my loan off, I was unable to sell my car as it still showed outstanding HP. Phone calls back and forth and still not settled. Wonder when it finally shows that I did pay it off and to be able to sell my car. Waiting game. It's been 10 days since I asked to refinance my car. Only the person who deals with my case can handle everything and is not in every day. I was getting so frustrated with their snail like pace in processing my finance that I decided to get a loan from the dealer with the same APR. This was dealt with withing 15 minutes and I can now collect my car. Reviewed on: 10th July 2019

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.

Collage of people