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Maggie

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Review of the Monmouthshire Building Society, Savings:

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Problem with logging out of new app

Just downloaded your app which was very straightforward until I tried to logout. It just kept going to Face ID and logging me back in on a loop when I pressed the logout button. Is this a glitch? Reviewed on: 12th May 2026

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback regarding logging out of our app. We understand that a colleague from our Savings and Customer Contact team has contacted you by email with some further information. If you require any further support with our app, please contact our Savings and Customer Contact team on 01633 844340 who will be happy to assist you. Our opening hours are Monday, Tuesday, Thursday and Friday 9am-5pm and Wednesday 10am-5pm. Response date: 14th May 2026

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