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Charlie Brown

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Review of the Aviva, Pension:
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A truly horrible experience.

1
A truly horrible experience. Wanted to start a drawdown. No online option. Forced to endure a very lengthy phone call on a very bad line with a man who talked too fast with an accent. Gave up trying to understand what he was saying and just kept saying yes to everything. Finally agreed the drawdown and a few days later had to read dozens of pages of documents online and complete pointless forms including having to copy a very long code by hand from one part of the form to another! Just hope the money arrives and never want to deal with Aviva again. Reviewed on: 15th May 2026

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