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Alistair T

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Review of the Aviva, Pension:

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AVOID - AVIVA

I have had a personal pension with them for almost 35 years. Have been trying to initiate a drawdown for the past 8 weeks from my initial instruction. No communication, I have had to make several calls where you are on hold for at least 30 minutes to speak to someone who just says its in hand, or its been approved but will take 5-7 days to make a transfer. A week later the transfer is still not made, again several phone calls and no one will take ownership of the issue or explain why the delay, is it human error, fraud or corporate mismanagement. To anyone who might read a review before taking out a pension then my advice is AVOID - AVIVA. Reviewed on: 27th May 2026

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