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Adewale A

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Review of the StepChange, Debt advice:

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Challenges Reaching Your Office by Phone

I would like to note that, while every other aspect of communication has been satisfactory, reaching your office by phone has been quite challenging. On several occasions, I have spent considerable time on hold, only for the call to be abruptly terminated without warning or resolution. This has made it difficult to seek assistance or clarification in a timely manner and has added to the anxiety of obtaining important information. I kindly request that you look into this matter, as improved phone accessibility would be greatly beneficial to prospective candidates like me who may need urgent or direct support. Thank you for your understanding. Reviewed on: 27th May 2026

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