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Review of the Marshmallow, Car insurance:

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Would advise avoiding Marshmallow

I’m very dissatisfied with my experience of Marshmallow Car Insurance and would advise people to look for other companies. I intended to take out a policy due to needing cover for a foreign national which was difficult to find. After completing the application process, I paid the insurance premium. I thought I was now insured, however they then stated that I need to connect my bank account to their system. This is extremely intrusive and in 25 years of driving I have never been asked this before. I have no intention of giving them this kind of access. I then tried to contact them – attempted to call only to be told that they won’t speak to me over the telephone and to contact via online chat. What kind of company refuses to speak to their customers? Only one that has a complete lack of consideration for their customers! I cannot support this kind of business. I cancelled my application and managed to find a broker who was very helpful, who I could speak to over the phone and actually beat Marshmallow’s price by around £80. Reviewed on: 2nd June 2026

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