greg b's community profile page - Smart Money People

Write a review

Newsletter

Go to business site

Viewing profile for,

greg b

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Carmoola, Car finance:

View on product page

Disappointing experience

I decided to try Carmoola because they promised a quick, hassle-free digital process, but it turned out to be the exact opposite. Bait-and-Switch Rates: I was initially quoted a really competitive rate during the soft search, but as soon as I went through the full application, the APR skyrocketed for no clear reason, despite me having an excellent credit score. App Glitches: The app kept crashing when I tried to upload my driving license and bank statements. I had to re-upload everything three times because the system kept "failing to verify" my documents. Terrible Customer Service: When things went wrong, trying to get a hold of a real human was a nightmare. Everything is hidden behind an unhelpful chatbot that just loops you back to the FAQ page. When I finally got an email response, it was just a generic template that didn't answer my question. Dealership Delays: They make it sound like buying the car is instant, but my dealership spent hours trying to sort out the payout with Carmoola, which almost caused me to lose the car to another buyer. Save yourself the stress and just go with a traditional bank or a dealership's finance options. The "convenience" of an app isn't worth the headache when it actually matters Reviewed on: 9th June 2026

Reply from Carmoola Hey Greg, Thank you for sharing your feedback. We’re really sorry your experience didn’t meet the standards we expect. You clearly encountered multiple points of frustration and still persevered to buy your car, which is impressive. We are grateful for your detailed feedback and we do listen to everything our customers tell us so we can be better in the future. If you'd like to discuss this further, please drop us a message at [email protected] with a good time to reach you. All the best, Team Carmoola Response date: 10th June 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.